Privacy Policy

1. Introduction

Welcome to Master Racks Limited.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our products and services.

By accessing or using this website, you agree to the terms outlined below. If you do not agree, please do not use our website or submit personal information.

2. Information We Collect

We collect different types of information to provide you with better products, services, and online experiences.

a) Personal Information

We may collect identifiable details when you:

• Fill out a contact form or service inquiry form
• Request a quotation or consultation
• Subscribe to our newsletter or updates

This may include:

• Full Name
• Company Name
• Email Address
• Phone Number
• Business Address
• Project or Service Requirements

b) Non-Personal Information

When you visit our website, we automatically collect certain technical details such as:

• IP Address
• Browser type and version
• Device information
• Referring URLs and visited pages
• Date and time of visit
• Geographic location (approximate)

c) Cookies and Tracking Technologies

Our website uses cookies and analytics tools to improve your browsing experience, measure website performance, and personalize content.
You can choose to disable cookies in your browser settings, but some parts of the website may not function properly if you do so.

3. How We Use Your Information

Master Racks Limited uses your data to:

• Respond to inquiries and service requests
• Provide quotations and project details
• Deliver products and after-sales support
• Improve website functionality and user experience
• Send important service-related or promotional updates (only if you opt-in)
• Maintain internal records for administrative and legal purposes

We will never sell or rent your personal information to any third party.

4. How We Share Information

Your information may be shared only under the following conditions:

• Service Partners: We may share limited data with trusted service providers (e.g., delivery, IT, or installation teams) who help us complete your project or deliver our services.
• Legal Obligations: We may disclose your information if required by law, court order, or government request.
• Business Transfers: In case of mergers, acquisitions, or restructuring, customer data may be transferred as part of business assets, but always under privacy protection standards.

All third-party partners are contractually obligated to protect your data and use it only for agreed purposes.

5. Data Security

We take the protection of your personal data seriously.
To safeguard your information, we use:

• Secure servers and firewalls
• SSL (Secure Socket Layer) encryption on data transmissions
• Restricted data access for authorized personnel only
• Regular website security monitoring and backups

However, no data transmission over the internet is 100% secure. By using our website, you acknowledge and accept this inherent risk.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for — or to comply with legal, accounting, or reporting obligations.
Once the data is no longer required, it is securely deleted or anonymized.

7. Your Rights

As a user, you have the right to:

• Access – Request a copy of your personal information.
• Correction – Ask us to update or correct inaccurate details.
• Deletion – Request deletion of your personal data (subject to legal retention requirements).
• Withdraw Consent – Opt out of marketing communications at any time.

To exercise these rights, contact us page.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience (e.g., suppliers, social media, or industry partners).
Master Racks Limited is not responsible for the privacy practices or content of those websites.
We recommend reviewing their individual privacy policies before providing personal information.

9. Children’s Privacy

Our website and services are not directed to children under 18 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided data, please contact us immediately, and we will take appropriate steps to remove it.

10. International Data Transfers

If you are accessing our website from outside Bangladesh, please note that your data may be processed in Bangladesh, where privacy laws may differ from those in your country.
By providing your data, you consent to such transfers under secure conditions.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Effective Date” at the top.
We encourage you to review this page regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact us at:

Corporate Head Office

Master Racks Limited
Suite B-3, House 26, Alaol Avenue, Sector 06, Uttara, Dhaka 1230, Bangladesh

📞 Phone: +88 01321201444 | +88 01313019160
📧 Email: contact@masterracksbd.com