Terms & Conditions

1. Introduction

Welcome to the official website of Master Racks Limited, a leading Racking Systems Manufacturer in Bangladesh.
By accessing, browsing, or using this website, you agree to comply with and be bound by the following Terms & Conditions.
Please read them carefully before using our website or engaging our services.

If you do not agree with any of these terms, you should discontinue the use of our website immediately.

2. General Use of the Website

• The content on this website is provided for general information and marketing purposes only.
• Master Racks Limited reserves the right to change, update, or remove any section of this website at any time without prior notice.
• Unauthorized use, modification, or reproduction of website content, designs, or images is strictly prohibited.
• You agree not to use this website in any way that may cause damage, disruption, or unauthorized access to our systems or data

3. Products and Services

• All racking systems, materials, and related services are supplied based on client-approved quotations or proposals.
• Technical specifications, designs, and pricing are provided as per project requirements and may vary based on material cost, site condition, and customization.
• Master Racks Limited reserves the right to modify or discontinue any product or service without prior notice.
• All installations, designs, and fabrication works are carried out in accordance with industry safety standards and internal quality control protocols.

4. Quotations, Pricing & Payment Terms

• All quotations are valid for a limited period (usually 15–30 days) and are subject to change based on material cost fluctuations.
• Payments must be made according to the schedule agreed upon in the project contract or proposal (e.g., advance, progress, or completion-based).
• Late payments may cause project delays and may result in additional administrative or material handling fees.
• All payments must be made to the official bank account of Master Racks Limited. We are not responsible for payments made to unauthorized individuals.
• Prices are quoted in Bangladeshi Taka (BDT) unless otherwise stated and are exclusive of VAT or applicable taxes.

5. Client Responsibilities

• Clients are required to provide accurate project information, including site access, layout drawings, and load specifications.
• The client must ensure safe and unobstructed access for our installation teams and machinery during project execution.
• Any design changes, delays, or additional requirements introduced after project approval may lead to revised costs or timelines.
• Clients are responsible for maintaining installed racking systems in accordance with our usage guidelines to ensure safety and longevity.

6. Warranty and Limitations

• Master Racks Limited provides warranty coverage as specified in each project’s proposal or contract.
• Warranty applies only to manufacturing or installation defects — not to damage caused by misuse, overloading, accidents, or environmental factors.
• We are not liable for indirect, incidental, or consequential losses, including production downtime, profit loss, or business interruption.
• Periodic inspection and maintenance are strongly recommended for all racking systems to preserve performance and safety.

7. Intellectual Property Rights

• All website content, including text, graphics, images, videos, designs, and logos, is the exclusive property of Master Racks Limited.
• Unauthorized reproduction, modification, or distribution of any content from this website or our marketing materials is strictly prohibited.
• You may not use our trademarks or trade name without prior written permission.

8. Privacy & Data Protection

• The use of this website is governed by our Privacy Policy, which explains how we collect and process your personal information.
• By using our website, you consent to the collection and use of your data in accordance with that policy.
• We do not sell or disclose client data to third parties except where legally required or essential for service delivery.

9. Disclaimer

• All content on this website is provided on an “as is” basis without warranties of any kind — express or implied.
• While we strive to maintain accuracy, Master Racks Limited does not guarantee that all content is error-free, complete, or up to date.
• We are not responsible for any direct or indirect losses arising from reliance on the information contained on this site.
• External links provided on our website are for convenience only; we do not endorse or control the content of third-party websites.

10. Limitation of Liability

• Master Racks Limited shall not be held liable for any loss, damage, or injury resulting from the use or inability to use our website, products, or services.
• In no case shall our total liability exceed the total amount paid by the client for the specific service or product in question.
• We are not responsible for delays or interruptions caused by events beyond our control (e.g., natural disasters, strikes, supplier delays, political instability, or internet outages).

11. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh.
• Any disputes arising under these terms shall be subject exclusively to the jurisdiction of the courts in Dhaka, Bangladesh.
• Clients agree to attempt resolution through negotiation before pursuing legal action.

12. Updates to These Terms

Master Racks Limited reserves the right to revise or update these Terms & Conditions at any time.
Revised versions will be posted on this page with an updated Effective Date.
Continued use of our website or services after such changes constitutes your acceptance of the new terms.
Contact Information
For questions or concerns regarding these Terms & Conditions, please contact:

Corporate Head Office

Master Racks Limited

Suite B-3, House 26, Alaol Avenue, Sector 06, Uttara, Dhaka 1230, Bangladesh

📞 Phone: +88 01321201444 | +88 01313019160
📧 Email: contact@masterracksbd.com